Free shipping in Estonia over 100 € · Official KONA retailer in the Baltics
Legal

Terms of Sale

These terms of sale apply to the legal relationship arising between the online store konaoficialbaltics.com/ (hereinafter the “online store”) and the customer (hereinafter the “buyer”) when goods are purchased.

1. Seller details

BeachAce OÜ (trademark KONA Oficial Baltics)
Registry code: 17357427
VAT no: EE102916432
Address: Kuukressi tee 5-12, 12015 Tallinn
E-mail: info@konaoficialbaltics.com
Phone: +372 5307 3633

2. Prices

All prices are in euros and include 24% VAT. The seller has the right to change prices; the price displayed at the time the order is placed applies to the buyer.

3. Placing an order

The buyer selects the desired products, adds them to the cart and completes the order by entering the required details and choosing a delivery and payment method. The order is deemed placed once the purchase amount has been paid. An order confirmation is sent to the buyer's e-mail address.

4. Payment

Payment is made through the secure payment solution of Maksekeskus AS: bank links (Swedbank, SEB, LHV, Luminor, Coop and others) and card payment. Companies can pay by invoice. Payments are processed by Maksekeskus AS (registry code 12268475, Niine 11, Tallinn). Payment is made in the secure Maksekeskus AS environment, and BeachAce OÜ has no access to the buyer's bank or card details.

5. Delivery

  • We ship products to Omniva, DPD and Itella parcel lockers and by courier.
  • Delivery is free for orders within Estonia over 100 €; for smaller orders a delivery fee is added, which is shown before the order is confirmed.
  • Delivery within Estonia usually takes 2–4 working days.

6. Right of withdrawal (14 days)

The buyer has the right to withdraw from the order within 14 days of receiving the goods by notifying us by e-mail. The returned product must be unused, undamaged and with its original labels; rackets in their original packaging. The direct cost of returning the goods is borne by the buyer unless agreed otherwise.

The seller refunds the money within 14 days of receiving the returned goods, to the same payment method the buyer used.

7. Complaints

The buyer has the right to submit a complaint within 2 years if the product does not conform to the terms of the contract. Send complaints to info@konaoficialbaltics.com, including the order number and a description of the problem.

8. Dispute resolution

Disagreements are resolved through negotiation. If no agreement is reached, the buyer has the right to turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (Endla 10a, Tallinn, ttja.ee) or the European Union online dispute resolution platform (ec.europa.eu/odr).

9. Personal data

The seller processes the buyer's personal data in accordance with the privacy policy.

These terms apply from 14.10.2026.